LonWorks® Control Network Training Frequently Asked Questions

Registration and Confirmation

Course Cancellation and Substitution

Course Instructors and Training Partners

Payments and Discounts

Locaton Facilities and Amenities

 

Registration and Confirmation

Q. How do I register for a class?
A. It's easy to register either online or by phone. To register online, go to the Registration page. To register by phone, call the nearest training center.

Q. I registered for a class but haven't received my confirmation yet. What should I do?
A. You should receive confirmation within two business days of submitting registration and payment information. Contact the training coordinator at your training facility. The coordinator may be waiting for payment information or a response to a question.


Course Cancellation and Substitution

Q. I can't attend the course I registered for. Can someone else attend in my place?
A. Yes. Please let us know immediately that you can't attend, and give the name of the person who will take your place. Make sure you have any payment information available, such as purchase order or credit card information. There is no substitution charge if you notify us before the first day of class. All attendees must meet the prerequisites as outlined in the course description.

Q. I can't attend the course I registered for. What's your cancellation policy?
A. If you need to cancel, you must notify us at least five business days before the first day of class. If you notify us less than five business days before class begins, you'll be billed 10% of the published course fee. See the full cancellation policy. Contact Echelon Training immediately if you have questions.

Q. What happens if Echelon Training cancels a course?
A. If a class is cancelled, we'll notify you 10 business days before the first day of class, and you'll receive priority registration for the next offering of the class. If you are concerned about a course's status, please contact us.


Course Instructors and Training Partners

Q. Who teaches Echelon courses?
A. Our courses are taught by Echelon Certified instructors at corporate facilities and authorized training center locations.

Q. How can I become an Echelon Certified instructor or an authorized training partner?
A. Contact the training manager for more information.


Payments and Discounts

Q. Do you offer a multi-student discount?
A. Yes. If you register two or more students for the same class, you are eligible for a 15% discount.

Q. Do you offer a discount for taking multiple courses?
A. Yes. If you attend two courses in the same week, you are eligible for a 15% discount.

Q. I don't have my payment information yet. Can I still register for a class?
A. Yes, but your registration won't be fully processed until you have submitted payment information. Please contact the training coordinator if you have questions.

Q. How do I pay for a course?
A. You can pay by credit card, purchase order, or with a company or personal check. We'll confirm your registration when we receive your payment.

Q. Does the LonWorks® Network Design course fee cover the optional LonMark® Certification Exam fee? 
A. No. The exam fee is paid separately to LonMark International. Students may acquire an exam voucher from LonMark prior to the class or arrange payment during class.

Location Facilities and Amenities

Q. What sort of weather should I expect?
A. In San Jose, the weather is generally mild, but it can be cool in the morning and evening. The average winter temperature is 40°– 60°F (4°–15°C); summer temperatures range from 55°– 85°F (13°–29°C). If you plan to visit San Francisco during your stay, the city can be 10–20 degrees cooler. It's best to bring layered clothing.

For all other locations, please contact the training coordinator at your training facility for current weather conditions.

Q. Are meals provided?
A. For classes shown in our published schedule, we provide a continental breakfast and lunch each day of class. For onsite classes, meals and refreshments are the responsibility of the customer.

Q. What should I wear?
A. Dress is casual. Bring a light jacket or sweater because classrooms can be cool at times.

Q. Does Echelon provide discounted hotel recommendations?
A. No. As online travel sites provide discounts greater than those negotiated, Echelon no longer makes hotel recommendations.

Q. If I’m attending a course in San Jose, what airport should I fly into?
A. San Jose International Airport (SJC).  Depending on the time of day, Echelon is about a 10 minute drive from the airport. 

Q. What is the smoking policy?
A. Smoking is not permitted indoors, but is allowed outdoors in designated areas. The receptionist or training coordinator at your training facility will direct you.